Return Policy

Return Policy

Thank you for shopping with Powerkit! We want you to be fully satisfied with your purchase. If for any reason you are not happy with your product, we offer a simple return process.

Eligibility for Returns:

• Returns are accepted within 14 days of the purchase date.
• To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
• Certain items, such as personalized or custom products, cannot be returned unless defective or damaged upon arrival.

How to Return an Item:

1. Contact Us: To initiate a return, please contact our customer service team at contact@powerkit.co with your order number and details of the item you wish to return.
2. Return Shipping: Once your return request is approved, we will provide instructions on how to return the item. The customer is responsible for return shipping costs unless the item was defective or damaged.
3. Refund or Exchange: After receiving the returned product, we will process your refund or exchange. Refunds will be issued to the original payment method.

Non-returnable Items:

• Gift cards
• Downloadable software products
• Items marked as non-returnable at the time of purchase

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will provide a full refund or replacement.

Shipping Costs:

Shipping costs are non-refundable unless the return is due to a mistake on our part or a defective item.

Changes to This Policy:

Powerkit reserves the right to update or modify this return policy at any time. Any changes will be posted on this page.